In accordance with the provisions of the applicable Financial Services Authority, CTBC Indonesia Bank provides a Consumer Complaint Mechanism, in which consumers can submit complaints or complaints to the Bank for Consumer dissatisfaction caused by financial losses or potential financial losses.
Consumers can make complaints both oral and written with the following mechanism:
1. Oral Complaints :
Consumers can make complaints to the Bank verbally to the Bank Office during business hours or can contact the Bank's 24 hour telephone call service on number: 0807-1221111, and the Bank will follow up and resolve complaints within 5 (five) working days, if the Bank requires supporting documents, the Bank asks consumers to make complaints in writing.
2. Written Complaints :
Consumers can make complaints to the Bank in writing to the Bank Office during business hours or send an email via "Contact Us" on the official website https://www.ctbcbank.co.id , and the Bank will follow up and settle complaints within 10 (ten) working days after the complaint supporting document is received complete, and certain conditions the Bank may extend the period of no later than 10 (ten) working days.
