Dear Valued Customer,
In relation to the service optimization activity by the BI-FAST operator, please be informed that BI-FAST service on Mobile Banking will be temporarily unavailable during the following period:
Start: Friday, November 27th, 2025 at 07:00 PM WIB
End: Saturday, November 27th, 2025 at 09:30 PM WIB
During this time, the BI-FAST transfer feature in Mobile Banking will not be available. Customers may use other available fund transfer options within Mobile Banking or other e-Channel services.
We encourage customers to plan transactions in advance and avoid using BI-FAST during the maintenance period.
We apologize for any inconvenience this may cause. For further information, please contact your Relationship Manager or Call CTBC at 0807 122 1111.
Thank you for your attention and understanding.
Sincerely,
PT Bank CTBC Indonesia
